#PrayForTexas – How You Can Help!

By: Kristi Suddock, HR Manager

I am writing to let you all know that at least two of our TSP family have experienced catastrophic property losses from Saturday night’s tornados in the Dallas area. We still have information coming in, so there may be more. At this time, we are not aware of any injuries and for that, we are thankful.

What can we do?
Unless you are accompanied by an affected family member or have volunteered as a part of an approved group, it is best to stay out of the area. Thank you to our #TSProckstars who are taking PTO this week to support the effort through local churches and programs in areas most affected by the storms.

If you would like to donate food, water, boxes, bags, gloves, masks, eye protection or boots, it is best to provide those to shelters and groups set up to help the victims of this storm. Charities will be overwhelmed by clothing donations, so it is suggested we wait on donating those until later.

Gift cards are the best option right now.  Victims have very basic needs such as underwear and toiletries. If you would like to donate gift cards to our TSP employees affected by the tornados, please send them to the Corporate office (17177 Preston Road, Ste. 320, Dallas, TX 75248) c/o Kristi Suddock. HR will make sure we get the gift cards directly to our affected team members.

Our employees will also need some time to sort through belongings, work with insurance and clean property. TSP has a PTO Gifting program if you have unused PTO which you would like to donate. Here are the details:

The purpose of Paid Time Off (PTO) gifting is to provide paid time off work to full-time, regular employees who have exhausted their own PTO due to a major life event and do not have accrued PTO available for medical needs or family time.

If an employee would like to share his/her accrued PTO with another employee, they should send an email to your manager requesting to share up to 16 hours and the name of the employee receiving the PTO gift (in this case, say Dallas Tornado Relief). Your manager will then forward his/her approval to HR at tsp_hr@mytsp.net for processing. Employees gifting PTO cannot go negative in their own PTO accrual bank when sharing with others.

Approval by HR will be on a case-by-case basis. PTO gifting is not intended to be used for short-term leaves due to routine and non-extraordinary situations or for time off covered by Worker’s Compensation. Gifted PTO will not be paid in cash, including upon exit of either the gift provider or the recipient, unless required by state law.

UPDATE: You responded, and in a big way! Not even 24 hours after notifying our #TSProckstars, there have been over 800 hours of PTO donated by 42 different individuals. This simple gesture speaks volumes for the type of company we are and the type of people we employ. We are so proud our product is our people!

If you were personally affected by this storm and you have a need, please let your manager know.

Our thoughts and prayers are with our TSP family as they sort through this disaster.

Kristi

From Our Founders to Our Employees

Season’s Greetings,

This holiday season is a time of both reflection and anticipation for TSP.  We leave behind a truly successful and memorable year and eagerly await all that the future holds for us in the new year.

The year 2015 was filled with change, challenge, growth, and excitement, but as we reflect on the successes we’ve seen, we are reminded of the creativity, passion, discipline, strength, and significance of our employees.  Throughout the year, your dedication and efforts made a huge difference and we recognize that we could not have accomplished a successful year without you.  Your commitment to TSP and our customers helped us to drive revenue and growth while providing unparalleled service and consistency.  Truly an outstanding achievement, and for that, we thank you!

As we look ahead, the future looks bright for TSP, and we believe that the best is yet to come.  We have a clear strategy consisting of organic growth by maintaining and cultivating our existing customer base as well as new customer growth through the emerging business and partnerships.  Simply put, we need your help as we recognize that our success depends on your success.

In the past year, we have made a significant investment in people, processes, and tools that were necessary for our success, and you can expect to see a continued effort in these areas in the coming year, all aimed to add value to our employees and serve our customers for many years to come.

For more than 13 years, TSP has been making history – a history that you have helped write, year after year.  And as we begin the next chapter of our story, we all have an opportunity to make a significant impact on our journey together through continued collaboration, and a portfolio of services and solutions that’s stronger than ever.  With that, come January, we will be eager to get started, and we look forward to working with you as we continue to build TSP bigger and stronger than ourselves in 2016 and beyond.

In the meantime, we wish you and your family a Merry Christmas and wonderful holiday season!

Frank Gonzalez & Rick Skaggs

A Year in Review: TSP Reflects on Milestones Reached in 2015

DALLAS – TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, enjoyed a successful 2015, reaching the following major company milestones:

“We’re so proud of TSP’s success this past year. We’ve reached such tremendous milestones and expect to continue to grow at this pace as we move into 2016,” said Gonzalez. “Our successes have come as a result of staying true to our company mission, vision and values. As we get bigger, it’s very important to us that we maintain who we are as a company and nurture the TSP company culture we all know and love.”

“Our achievements this year would not have been possible without the support and commitment of our customers and TSP rockstars. Our loyal customers and hardworking employees have allowed us to grow at an impressive rate, and we couldn’t feel more honored and proud,” said Skaggs.

All year TSP has remained dedicated to giving back and sharing its success, right in line with its vision to invest time and money into its community. Sponsoring the 16th Annual Texas Instruments Alumni Association (TIAA) Charity Golf Tournament and 10th Annual James & Betsy Wood Golf Tournament, North Texas Christian Academy’s Burger Bash and Auction, and the Portrait Project in Dallas. TSP also placed 100 wreaths at West Point Cemetery through Wreaths Across America for the second year in a row, and supported a number of local events and initiatives.

For a look into TSP’s year in review, see the video:

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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TSP names Frank Gonzalez CEO

mbntexasTechnology Service Professionals, a leading provider of information technology services to Fortune 500 companies, announced that it has promoted Frank Gonzalez, current vice president of operations (and co-founder), to the role of chief executive officer. Gonzalez will succeed Rick Skaggs, the company’s current CEO (and co-founder), effective immediately.

Transforming the Central Help Desk to a Central Heroes Desk

Part of our vision is to honor our employees, and you’ll often hear people at TSP say our product is our people. This couldn’t be more apparent during customer service appreciation week, a week-long celebration for some of our employees in our enterprise solutions business unit. According to the official customer service week site, during this week, your organization can:

  • boost morale, motivation and teamwork
  • reward front line reps
  • raise companywide awareness of the importance of customer service
  • thank other departments for their support
  • and, remind customers of your commitment to customer satisfaction

This annual appreciation week is held nationally the first full week of October. However, TSP celebrates the first week of November due to customer commitments and to coincide with the Help Desk Institute banquet ,which is held the first Thursday in December.

Under the leadership of Celita Ewing, TSP field service manager, help desk operations; the central help desk was transformed into the central heroes desk this year. Employees enjoyed snacks, cold drinks and fun activities throughout the week. Breakfast and lunch were also brought in on various days for the entire team.

In all, about 35 TSP employees enjoyed the festivities, and recognition included teams from our level I support, critical teams support, remote administration desktop support, and operators.

This year every employee recognized as part of this week received at least a $10.00 gift card…a fact Ewing is very proud of.

A tradition for TSP during customer service appreciation week is the Wii bowling tournament. Employees pair up and brackets are completed – it’s our own version of March Madness, just in November! Teams bowled strikes and spares until eventually the winners were crowned. Raul Ramos and Jeff Brown officially get Wii Bowling Tournament Champion bragging rights for the upcoming year.

The week led up to a Friday photo booth where support teams donned superhero gear and took photos with one another. We also announced TSP’s nominations for the local DFW HDI chapter awards. Alex Ayad and Kristopher Rodriques were nominated for Analyst of the Year and Kennedy Maranga was nominated for Desktop Technician of the Year. There were 32 people in the DFW area nominated for Analyst of the Year and 20 people nominated for the Desktop Technician of the Year award.

 

The 2015 Awards Banquet was held Thursday, December 3, 2015 at the Irving Convention Center at Las Colinas. Each year the banquet takes the time to recognize those industry professionals that go above and beyond to make the customer experience one of a kind. Attendees this year had the opportunity to network with industry professionals, enjoy a great meal, and participate in some casino games.

Customer service appreciation week was a huge hit, not only in recognizing our employees for a job well done, but galvanizing them for another fantastic support year ahead of us.

100 Wreaths Placed at West Point Cemetery Thanks to TSP Corporate Donation

DALLAS  This past Saturday, Dec. 12, 100 wreaths were placed on gravesites at West Point Cemetery thanks to a donation by TSP (Technology Service Professionals) to Wreaths Across America (WAA), as part of National Wreaths Across America Day. This marks the second year TSP has sponsored wreaths as part of the national organization’s annual initiative.

“As an organization that supports and celebrates veterans and military members, this initiative is very close to our hearts,” said co-founder and CEO Frank Gonzalez. “Our customer NetApp works hard as a fundraising group to raise money to lay wreaths on the graves of our fallen soldiers, and we’re proud to participate in conjunction with them.”

“The decision to support Wreaths Across America was an easy one – I started my career with service in the U.S. Army, and we’re always looking for ways to align our initiatives with those of our customers,” said Rick Skaggs, co-founder and president, TSP. “We’re humbled to do our part to support.”

Wreaths Across America’s mission — Remember, Honor, Teach — is carried out in part by coordinating wreath laying ceremonies at Arlington, as well as veterans’ cemeteries and other locations in all 50 states and beyond. The organization comprises more than 1,000 local fundraising groups in all 50 states representing more than 900 cemeteries, military memorials and other locations, along with our Nation’s cemetery at Arlington.

About Wreaths Across America
Wreaths Across America is a 501(c)(3) nonprofit organization founded to continue and expand the annual wreath laying ceremony at Arlington National Cemetery, begun by Maine businessman Morrill Worcester in 1992. The organization’s mission, Remember, Honor, Teach, is carried out in part each year by coordinating wreath laying ceremonies on National Wreaths Across America Day each December at Arlington, as well as hundreds of veterans’ cemeteries and other locations in all 50 states and beyond. For more information or to sponsor a wreath, please visit www.wreathsacrossamerica.org.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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Exclusive: Dallas IT firm TSP names Frank Gonzalez as CEO

Dallas IT company TSP has 4_DBJa new CEO as its current leader Rick Skaggs focuses on spending more time developing the business. Frank Gonzalez, co-founder and vice president, has assumed to top role, with Skaggs, who formerly was acting CEO, overseeing mergers, acquisitions and emerging business. The change is effective immediately.

TSP Promotes Current VP and Co-Founder to CEO

DALLAS, TX – TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, announced today it has promoted Frank Gonzalez, current vice president of operations (and co-founder), to the role of chief executive officer. Gonzalez will succeed Rick Skaggs, the company’s current CEO (and co-founder), effective immediately. Skaggs will continue to serve TSP in the capacity of president of mergers & acquisitions, and emerging business.

“I couldn’t be more thrilled to take on this new role and step up within the company as its new CEO,” said Gonzalez. “When Rick and I founded TSP 12 years ago, we couldn’t imagine it would become the company it is today. This past year we’ve enjoyed successful acquisitions, top-line growth, new customers, and awards. I look forward to leading TSP into its new era and enjoying additional successes as a united team.”

“Frank’s leadership has been instrumental in growing TSP to where it is today. It gives me great pleasure to see him take on the role of CEO. I trust that he will grow the company to new heights, all while maintaining our celebrated culture,” said Skaggs. “On a personal note, I’m looking forward to stepping into my new business development role and wholeheartedly trust this is the right move for TSP. I truly believe that under this new leadership structure, TSP will go into many new and exciting directions.”

Frank Gonzalez and Rick Skaggs founded TSP in 2002 after their branch at Honeywell International was unexpectedly shut down. The company has grown exponentially ever since in employee headcount, customer count, and revenue. This year the company hit 600 employees and ranked 65th on the 2015 Dallas 100™ list of most entrepreneurial companies.

Gonzalez holds a Bachelor of Science in Electronic Engineering Technology from DeVry University. Before co-founding TSP, he held various positions at Honeywell International over a 12-year tenure. Frank is a Texas native and current resides in Grand Prairie with his wife of 21 years, Ana, two daughters, and one son.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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Regardless of Your Role, Everyone is a Salesperson

When you work for a company, whenever you interact with someone outside your organization, you represent the company. That makes every single person, regardless of his or her job title, a salesperson of sorts.

No matter what industry a company does business in, sales are at the core of success. Sales are obviously the main focus of the designated sales team, but real sales opportunities often present themselves to people in all positions. The differentiator is whether people recognize those opportunities and feel empowered to act on them.

Daniel Pink, who gave one of the 20 most-viewed TED Talks, says every single person who interacts with others is involved in sales: “All of you are likely spending more time than you realize selling in a broader sense—pitching colleagues, persuading funders, cajoling kids. Like it or not, we’re all in sales now.”

At TSP, we encourage a collaborative culture that wants everyone to see sales opportunities and follow through on them. On-site service professionals are a huge part of this idea, since they have the best on-the-ground view of how our clients operate and know where we could fulfill additional needs. The motivation for engineers to sell isn’t based on commissions, but on the overall attitude of helpfulness and problem solving that sets TSP apart in the technology services and industrial automation solutions industries. Every “sale” leads to more work, more opportunities to grow, and better long-term company health. That’s good for everyone.

A great way to encourage salesmanship in every employee is to recognize a job well done. When clients write glowing reviews, we pass them on to the people who did the work so they know how valued they really are. When people know they’re part of a team, they’re more motivated to play ball.

We want our employees to get to know clients personally and truly listen to their needs. A designated sales force can come up with great ideas for service opportunities, but the engineers are the ones who have an unparalleled perspective on gaps in client processes that we could fill.

Sales isn’t about selling, it’s about finding ways you can help a client and helping the client accomplish what they want to accomplish. That’s what TSP is all about.

TSP Laser Focuses on Enterprise Print Management Service to Help Customers Maximize Their Printer System Performance and Increase Uptime

DALLAS – TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, announces a reinvigorated print management and printer repair services solution for its customers, enterprise print management (EPM). TSP concurrently announces a new business development manager tasked with growing and selling the offering – Bob Crow, an experienced sales professional with over 20 years of experience in the printing industry. Enterprise print management is designed to maximize uptime and productivity for TSP customers, while economically delivering a robust print environment.

Enterprise print management is TSP’s total solution for managing customers’ multifunction printers, merging print management software, proprietary IT ticket resolution, and best in class certified technicians; ultimately creating a turnkey, single point, customer-centric solution. White glove is the highest service level option offered by EPM – a turnkey, full-service managed print solution including all paper management, along with regular service, support and toner.

“We always start by listening to our customers and then provide handcrafted solutions, instead of pushing our own agenda. Our first customer, who is still a customer, shared with us that their internal staff was keeping print systems running properly, ultimately costing them time and money. To meet that need, we started offering enterprise print management as a tailored, add-on solution. When we were recently introduced to Bob, we realized this service has real potential as a standalone service, with him leading sales,” said Rick Skaggs, co-founder, TSP. “Bob’s deep industry expertise makes him the perfect person to head up this service, which will be a big focus area for TSP in 2016, and we’re thrilled to have him on board.”

“I couldn’t be more excited to join TSP and lead this service offering. The company is truly vendor agnostic, not driven whatsoever by quotas or relationships with specific vendors. As a result we are able cater to customer’s exact needs, and often, work with their existing machinery to save them money,” said Bob Crow, business development manager, TSP. “TSP provides a more complete, unique, and thorough service than any other on the market today,” continued Crow.

TSP is currently offering enterprise print management to all new and existing customers. Please contact sales@mytsp.net if EPM is of interest.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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Holiday Job Searches: Don’t Give Up!

When looking for a job, plenty of job hunters feel like throwing in the towel around the holidays. As frozen turkeys disappear from supermarkets and bells begin sounding outside of shops, it seems like the whole world is focused on hunkering down for the holidays—not hiring.

Lots of job seekers lose fuel during the holiday season, and it makes sense. Companies are driving to make numbers before the end of the quarter and the end of the year, and job posting boards often dry up. This is the season to take a break and forget about searching at least until 2015, right?

Not quite. It may seem like the job market slows to a crawl, but those who stay focused on searching will be first in line when the hiring gates reopen in the new year.

Great companies want to hire people with passion who have clear goals as well as the talent and skills to achieve them. If you are looking for a new job and want to stand out, use this time of year to your advantage.

Try not to blast a million applications into the Internet void. Instead, target specific companies and be clear about exactly what kind of job you want. Write customized cover letters to outline your goals and detail what makes you right for both the company and the position you desire. If you can impress the person who reads it, you may not hear back immediately, but your name will go in the file for candidates to look at first when something good opens up.

Savvy job seekers can also use this time to reconnect with old contacts. Make an effort to ask friends and colleagues in your network to lunch or coffee. Let them know you’re searching for a job, since often word of mouth is one of the best ways to find a referral to the perfect position.

Finally, don’t be discouraged if you don’t see job postings that match your target position. Apply anyway! The best companies don’t always post job openings because they have enough qualified candidates internally or on file as top qualifiers. There may not be a posted position yet, but your application could come at the perfect time when a new job opens up.

TSP is always looking for outstanding people who will be enthusiastic team players, and we welcome applications even if there isn’t an open posting at this exact moment. Our company has experienced incredible growth since we opened our doors in 2002, and new opportunities are always expanding to support our business.