Employee Survey Results Show High Employee Satisfaction at TSP

At TSP we pride ourselves on being a place where talented individuals can grow rewarding careers. We make it a priority to listen to both our customers and our employees – it’s led to our success, in large part. For three years now, we have submitted to The Dallas Morning News’ Top Places to Work. As part of this submission, we participate in a comprehensive employee survey that measures employee satisfaction levels. WorkplaceDynamics is a third-party company that surveys over 6,000 companies each year and has surveyed us the past three years. While we unfortunately did not make The Dallas Morning News’ Top Places to Work this year, we did receive some encouraging and impressive feedback that we wanted to share.

Encouraging employee participation:

  • 66% response rate
  • 640 comments and improvement ideas 

TSP is higher than the national IT services benchmark in the following areas:

  • Agreeing there is minimal negativity is in the workplace (30% higher)
  • Believing the company does things efficiently and well (24% higher)
  • Overall work satisfaction (13% higher)
  • Sensing flexibility to manage work/life balance (10% higher)
  • Believing the company operates by strong ethics and values (8% higher)

WorkplaceDynamics also compared our 2014 results with this year’s results, gauging internal improvement. The results showcased the constant improvement of employee engagement and satisfaction.

Improvement in responses, 2014 to 2015:

  • 10% more employees believe TSP is going in the right direction
  • 9% more employees believe their managers care about their concerns
  • 7% more employees believe their new ideas are encouraged
  • 6% improvement in alignment
  • 5% improvement in execution

Although we did not receive a Top Places to Work ranking this year, we do take these surveys seriously and listen to feedback. We are constantly using the results from our survey to improve operations, better our company’s culture, and find new ways to engage employees. We understand people are our product, and constantly work to satisfy and even delight our people – differentiating us from the average IT services company.

Fundraisers Supporting Charitable Organizations Become Par for the Course for TSP

Combine a group of golf aficionados with a beautiful day in North Texas, and you have yourself a perfect day for a golf tournament. Throw in the opportunity to raise money for not only one, but two, worthy charities, and we at TSP are all game. It was like we scored back to back birdies with these charitable giving opportunities!

At TSP, we are always looking for opportunities to assist the communities in North Texas in any way we possibly can. It’s part of our vision – to invest time and money into the communities where we live, work and play. So when the idea of sponsoring two golf tournaments that support such great causes, we felt like we nailed it in the charitable events department!

This week we were more than thrilled to participate in the 16th Annual Texas Instruments Alumni Association (TIAA) Charity Golf Tournament at Woodbridge Golf Club in Wylie, TX. One of the goals of the Texas Instruments Alumni Association (TIAA) is to provide communications, programs, services, and activities of interest to TI and former TIers around the world. This year’s tournament benefits two worthwhile charities – The United Way and The Senior Source.

United Way’s mission is to improve lives by mobilizing the caring power of communities around the world to advance the common good. They go on to say, “We all benefit when a child succeeds in school, when someone finds a job that will help them provide for their family, or when people are able to access quality, affordable health care.” The mission of The Senior Source is to improve the quality of life of older adults in the greater Dallas area through protection, eldercare, financial security, advocacy, volunteerism, and employment services.

It was a great day to stand together with the community and play golf. Many of us at TSP love playing golf. Don’t worry, none of us plan on quitting our day jobs in an attempt to become the next Tiger Woods!
Last week we were also on our golf game, teeing off at the 10th Annual James & Betsy Wood Golf Tournament, hosted by the North Texas Christian Academy (NTCA) at the Stonebridge Country Club in McKinney.

NTCA is funded through tuition, generous donations and fundraisers like this golf tournament. The school is committed to offering a balanced school experience for all students with rigorous courses and youth development program so students can succeed. We were happy to serve a tee sponsor and put together a foursome to play in the tournament.

As a bunch of amateurs, we participated in the tournaments teeing it up, hitting a couple of zingers and hoping for a hole-in-one and for most of us, avoiding a complete whiff. Honestly, no one cared about having good hits, we were just there to support and have fun. We gave each other a few mulligans, but among our talented team, it still felt like we were playing the majors.

We are looking forward to the next round of tournaments to support our North Texas community!

A Chat With Peggy Butler

Peggy Butler knows Richardson, TX like the back of her hand, helped found a company in Belgium, and at 76 years old, completed a 5K in the biting cold of February just as well as TSP’s youngest. She has served as an administrative assistant of the corporate office since 2009, and does not have any plans of slowing down.

Her relationship at TSP was a bit of a seamless transition from her years at Texas Instruments (TI) as a help desk and production stop analyst. When approached about joining TSP, Peggy had two options: join the company or retire; perhaps the one feat she seems unable to achieve.

She joined TSP and credits her decision to her “respect for the owners and company management.”

Peggy grew up in Waukegan, IL with the bug to serve and support her fellow man. She enlisted in the Air Force and acted as a training instructor of chemical, biological, and radiological warfare, and drill from 1958-1961. She moved to Texas in the 1970s and began working at TI.

She often recounts her experiences there while entertaining interviewees, IT industry dignitaries, and corporate team members from our front office.

Having attempted retirement a few times, her desire to help others always draws her back. One of her most rewarding work experiences, she remembers, is working with a small and family-oriented group at TI to set up the help desk.

“TSP reminds me of my early days at TI,” she said.

She heavily considered retirement before coming on at TSP, but she could not pass up on the “offer you can’t refuse.”

“I love the company and the people,” she added. Being passionate in the workplace is anything but commonplace in today’s grass is greener society. Peggy would like to offer this advice to the young and ambitious.

When determining where to commit your hard work, she suggests the following:

  • Investigate the company
  • Inquire about its benefits
  • Observe the people, and determine if they are happy
  • Decide what you will contribute

She believes that these qualities will ensure making the right choice; a choice that one can commit to.

She also has a bit of sage advice on aging. “Just because you get older doesn’t mean that you still don’t have something to offer. [Remember] you can be valuable. Don’t just sit around and watch yourself get old. Young people can teach us. I’ve got these brilliant grandkids that teach me every day.”

We are so proud to work with Peggy.  She imparts nurturing and a brand of wisdom and spunk that makes working at TSP that much more fun.

TSP Exhibits at NetApp Insight 2015 Conference Showcasing Growing Shared Solutions Business Unit and Engineers’ Extensive NetApp Equipment Expertise

DALLAS – TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, is exhibiting at NetApp Insight 2015 Conference in Las Vegas, which starts today and runs through Thursday, October 15. As an exhibitor (booth #201) and bronze sponsor of this annual technical conference for storage and data management professionals, TSP will highlight the growing shared solutions side of its business.

“At NetApp Insight we have the opportunity to learn more about the trends and emerging technology shaping the future of storage and data management. We value professional development and extensive training at all levels for our employees – we offer a robust TSP Boot Camp, arming new hires with comprehensive training on both soft skills and technical skills, including demonstrations on NetApp equipment,” said Russ Qualls, director of operations, shared solutions, TSP.

“The deep knowledge base of NetApp technology that our TSP engineers share has become a major competitive advantage for us over other IT services companies – sometimes we even offer training to NetApp partners. We love NetApp technology and are looking forward to networking and learning at the event. The growth of our shared solutions business unit has been exponential, so we value events that help us continue to grow this business unit,” said Omar Gonzalez, director of sales, shared solutions, TSP.

NetApp Insight offers more than 300 technical training sessions and demonstrations for engineers, networking opportunities, and general sessions by notable speakers, including NetApp leaders. TSP invites its fellow exhibitors and attendees to connect with TSP on social using the event hashtag #NetAppInsight and TSP’s branded company hashtag, #TSProckstars.

TSP’s shared solutions include maintenance services, managed services, consulting services, and project services. To book a press appointment or sales meeting with TSP at NetApp Insight, please reach out to Lauren Leger at lauren@thepowergroup.com.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 550 employees, and its service area includes more than 30 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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The Digital Communication Challenge

Digital communications have changed the way people convey information. Email is fast, free, and easy, and texting can save time when it comes to quick questions, updates, and appointment confirmations. However, though email and texting are vital modern communication mediums, each comes with its own set of problems that often outweigh their benefits.

Emails can be so long that the point is buried, and texts can be so brief that they make little to no sense. For all the time texting and emails are supposed to save, using them inefficiently leads to tons of wasted energy.

Take a moment to think before you write.
You are very busy and it’s almost time for lunch and you should just send John a quick text before… Wait! Stop. Don’t just type out something and hit send. First, think about the reason you’re writing. What’s the main point of what you want to say? Remembering the core reason you’re sending a message will help the wording stay focused.

Texts should be brief, yet include enough information to make sense.
Texting is quick and convenient, but often, texts are written so quickly that they don’t make sense or have enough information. The best thing you can do to become a better texter is to read messages before you hit the send button. Autocorrect often rewrites words, so taking a second to proofread will save time later if you don’t have to rewrite a conversation explaining what you meant by “I will arrive shirtless” instead of “I will arrive shortly.”

Don’t lean on abbreviations.
Texting has led to its own insider language of abbreviations—ykwim? Texting abbreviations, emoticons, and emojis are fine for friends, but they don’t really work in a business environment. Leave the lols to your bffs and stick to business language if you need to send a text to someone you work with.

Double check your tone.
Texting is brief, which is the whole point, but sometimes brevity can sound like rudeness. Because texts are short, it’s easy to sound harsh. Writing in complete sentences is a simple way to avoid sounding abrupt.

Most emails should be three sentences or less.
Writing well is hard, especially when you’re doing lots of tasks at once and just need to fire off a quick message. It’s easy to flood the keyboard with your thoughts, click send, and assume the recipient will understand. Instead, work on being succinct. Challenge yourself to write every email with three sentences or less.

 

TSP Reaches 600 Employee Mark – Milestone Coincides With Strategic Talent Branding Efforts

DALLAS TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, recently reached the 600 employee mark for the first time, an impressive milestone in the company’s 12-year history.

TSP started with four employees in 2003, including Co-Founders Rick Skaggs and Frank Gonzalez, Director of Sales Omar Gonzalez and Senior Field Service Manager, Tinh Nguyen. “We have grown immensely since we started this business just 12 years ago. To be in more than 35 states plus Canada with 600 employees is a turning point in our company history. I want to take the opportunity to thank our valued employees and customers – without them, we wouldn’t be where we are today,” said Rick Skaggs.

As TSP grows in employee count, geographic areas, and revenue, its talent branding strategy has become increasingly important to its overall business growth strategy.

In the past year TSP has emphasized its talent branding initiatives, implementing a comprehensive LinkedIn recruiting strategy led by Chris Skaggs, director of strategic initiatives at TSP. Chris has written about TSP’s talent brand journey on LinkedIn – Part 1 can be viewed here and Part 2 here.

Significant talent brand improvement-related statistics include:

  • 363% increase in monthly webpage sessions
  • 382% increase in NEW monthly webpage sessions
  • 618% increase in total social media followers
  • 2,603% increase in talent brand engagement
  • 1,125% increase in talent brand index

“Our talent brand approach has without a doubt increased our visibility in the tech space, helping us recruit top talent in information technology, an industry where talent is a commodity. People are our product, so as we continue to grow, our talent brand will be key to our overall success,” said Frank Gonzalez.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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TSP Honored Among 2015 Dallas 100™ – Annual Ranking Celebrates Dallas’ Fastest-Growing Entrepreneurial Companies

DALLAS TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, announces it has been named to this year’s Dallas 100™, ranked and organized by SMU Cox School of Business.

“Being named to the 2015 Dallas 100™ is a testament to our exponential growth and evolution as an organization. This is a proud moment for my co-founder Frank Gonzalez and I. We grew TSP out of an idea and an opportunity, and it’s truly special to be recognized among Dallas’ entrepreneurial community,” said Rick Skaggs, co-founder and president, TSP.

TSP will attend the 25th Annual Dallas 100™ Awards Banquet on Wednesday, November 4 at the Omni Dallas Hotel in downtown Dallas. During the event, Dallas’ most venerated celebration of entrepreneurial success, the winners will be announced in descending order.

“This annual event, which this year celebrates its silver anniversary, honors the vibrant entrepreneurial community that makes Dallas such a dynamic city for business,” said Jerry White, director of the Caruth Institute for Entrepreneurship at SMU Cox. “Entrepreneurs drive the thriving Dallas economy.  We are proud to honor the work of today’s entrepreneurs, and we heartily encourage the achievements still to come of tomorrow’s entrepreneurs.”

For 25 years, SMU Cox has annually ranked the top 100 Dallas entrepreneurial companies based on sales growth over a designated period. The Dallas 100™ Awards, co-founded by the SMU Cox Caruth Institute for Entrepreneurship, honors the ingenuity, commitment and perseverance of the fastest-growing privately held entrepreneurial businesses in the Dallas area.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 550 employees, and its service area includes more than 30 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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Brown Bagging It: How to Take Packed Lunches to a New Level

One of our core values is “Employee Safety,  Health and Happiness.” What you put into your body to fuel it for breakfast, lunch and dinner is vitally important to your health. Lunchtime should be a chance to break up the day with a few relaxing bites that energize the rest of the afternoon. Unfortunately, when things get busy or we’re just plain stuck in a brown-bag rut, lunchtime can become a monotony of leftovers, fast food repetition, or the vending machine crunch.

Putting together gourmet-level lunches that are actually worth looking forward to doesn’t have to take a million years or a million bucks. These healthy “recipes” are quick, easy, and cheap, and they can be mixed and matched at will for diverse flavors. It’s easy to experiment until you find favorites, and best of all, you don’t need measuring cups, which means less to wash later.

DIY Hummus
Lots of people are impressed by homemade hummus, but that’s only because they’ve never tried to make it. Amazing, creamy, protein-packed hummus is as easy as chucking a few basic ingredients into the food processor. Take two cans of chickpeas (also called garbanzos) and pour the liquid out of one. Empty both cans into the food processor and add a few pinches or small handful or raw or toasted sesame seeds, a drizzle of olive oil, a few squirts of lemon juice, and one peeled garlic clove. Blend until creamy, and enjoy!

Once you try your fist hummus blend, you can add a huge variety of ingredients to spice it up or boost the vitamin count. Consider throwing in ground cumin, salt, pepper, spinach, parsley, fresh or sundried tomatoes, fresh or roasted red peppers, creole seasoning, Italian seasoning, mint—anything you want. Hummus is filling and delicious as a snack or lunch addition, and you can make it any way you like.

DIY Pita Chips
Pita bread is delicious plain or toasted. Pita chips have also become popular in the deli line, but if you love their crunch, you don’t have to spend extra money on premade ones. Grab your pizza slicer, fire up the toaster oven, and make them yourself!

Slice pita bread into triangles or squares (or, if you want to make someone’s day, stamp in shapes with a cookie cutter). Toss in a covered bowl with a little melted butter or olive oil, or for sweeter chips try coconut oil. Lay slices flat on a baking sheet and sprinkle on some seasoning, whether you’re in the mood for Italian herbs with Parmesan, plain salt, spicy cayenne pepper, or cinnamon sugar. Bake just until golden brown, checking halfway through to see if chips need to be flipped over. Cool, bag into snack portions, and you’re done.

Start with basics, then add extras
These two simple foundations—pita and hummus—can combine into tons of lunchtime combos. Spread hummus on toasted pita bread and enjoy as-is, sprinkle crunchy nuts on top, or add fresh greens and dressing for a new foldable take on salad. Break pita chips in pieces to add extra crunch and flavor to a bowl of your favorite greens. Cinnamon sugar pita chips are great with a little cream cheese for a sweet breakfast or snack. Or dip chips in peanut butter and honey for a remix on the classic PB&J.

Mastering the art of lunch doesn’t have to be hard. Find a few quick basics you love, then play with them to discover exciting new ways to refuel during the day.