Middle Market Executive Interviews Rick Skaggs

President and co-founder of TSP (Technology Service Professionals), Rick Skaggs, was recently interviewed by Jack Sweeney of Middle Market Executive for the Middle Market Thought Leader podcast series.  Skaggs shares his mindset and expectations for TSP.

New Contracts Total $1 Million in Annualized Revenue Announced on “Big Win Monday”

DALLAS TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, has announced multiple new contracts in all three of its growing business units, enterprise solutions, industrial automation solutions and shared solutions. In total the announcements reflect over $1 million in annualized revenue.

TSP conducts a “gong ringing” at corporate headquarters to celebrate new deals and expanded contracts as a team. Recent wins include:

  • Secured custom maintenance services contract in St. Louis, Missouri, adding yet another NFL city to TSP’s customer sites
  • Converted an existing satisfied customer’s contract from 20 hours per week into to a full-time residency in Fitchburg, Massachusetts
  • Signed a new industrial automation solutions customer in Mosinee, Wisconsin, where TSP will be providing two resources for maintenance services
  • Obtained a new consulting services residency contract in San Jose, California
  • Grew enterprise solutions customer by adding two new resources to existing consulting services support model in Dallas, Texas
  • Added two additional operations support analysts to an existing managed services contract in Santa Clara, California
  • Signed new managed services contract and added one customer relationship manager in Minneapolis, Minnesota

 

“Our emerging business and account management teams have been diligently working to provide both organic and new business growth. Their dedication, not only to TSP, but also to our customers, becomes more and more evident as we continue to announce our new contracts. We listen to what our customers need and directly respond to their pain points with a custom solution, allowing customers to focus on their business objectives,” said Rick Skaggs, co-founder and president of TSP.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 550 employees, and its service area includes more than 30 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit https://mytsp.net.

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TSProckstars and Their Families Hit a Homerun with Employee Event and Enjoy Frisco RoughRiders Baseball Game

DALLAS TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, recently hosted a fun company event, joining #TSProckstars together with their families at a Frisco RoughRiders minor league baseball game.

“At TSP we’re all about working hard to deliver the best to our customers, but we also like to have fun together. We actively work to maintain our strong company culture. We understand that our employees are our best asset, and we’re constantly thinking of fun events we can enjoy together as a united company, especially those that support our local community and involve our families,” said Rick Skaggs, co-founder of TSP.

TSP reserved a special area, the Diamond Deck, for employees, and enjoyed the game as a company. Employees’ family members were also invited to join in on the fun. TSP vice president and co-founder, Frank Gonzalez, thanked employees for their shared commitment to TSP and its customers, while TSP chief financial officer, Keith McElwain, led the crowd in singing “Happy Birthday” to TSP’s president and co-founder, Rick Skaggs.

The Frisco RoughRiders are the Double-A affiliate of the Texas Rangers and play their games at Dr Pepper Ballpark in Frisco, Texas.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 550 employees, and its service area includes more than 30 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit https://mytsp.net.

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TSP Preventive Maintenance Highlighted in July/August Issue of Paper 360°

TSP (Technology Service Professionals) has rolled out its Preventive Maintenance System, creating a streamlined approach to preventive maintenance and incorporating an element of accountability. Paper 360° featured the system in a maintenance showcase in their July/August issue.

Internal Referral and Emphasis on Strong Culture Lead to Three New Deals for Shared Solutions

DALLAS TSP (Technology Service Professionals), a leading provider of information technology services to Fortune 500 companies, announces three new contracts in its shared solutions business unit. The contracts, which began this week, place more TSP employees onsite for TSP’s client, NetApp.

TSP’s shared solutions business unit partners with clients using best practices, creating custom solutions for clients that allow them to focus on their core business objectives. Steve Carey and Chris Torbert, #TSProckstars and account executives, brought the new deals to fruition.

TSP has been working with NetApp on their initiative to bring a managed services program to the US (it has been done in Asia Pacific previously). NetApp hand-selected a TSP employee to fulfill the first managed services opportunity. That employee recommended another TSP employee with whom he completed TSP Boot Camp four years earlier. After interviewing the referred candidate, the customer agreed that he was a fit, and put him in the second position, leading to a new contract.

“It’s tremendous that NetApp kicked-off their managed services in the US with two of our employees. Having gone through TSP Boot Camp myself, it’s always great to hear when TSP trainees stay in touch and look out for one another – it certainly falls in line with our company culture,” said Torbert.

In the second deal, TSP competed with other companies to place an employee at the customer site. “We faced the challenge of selling a talented individual on the TSP team. Ultimately, he sensed the access to leadership and emphasis on long-term career development that TSP offers its employees and went with us, securing the deal,” said Carey. “TSP is a family-oriented, supportive company where individuals can grow. If, and when, an original contract expires, we almost always find new roles for talented individuals so they can stay with TSP. Even with referrals from our customers, we always interview all candidates to make sure they are a fit for the culture of both the customer and TSP.”

Rounding out TSP’s three new contracts, 1,000 NetApp systems in the Boston, Massachusetts area will now be under a new TSP contract. TSP will start this new location by relocating an existing TSP employee from Dallas, Texas and hiring a new resource in the Boston area to round out the support team. “This deal marks our continued impressive geographical growth – NFL cities are a great place for us to be,” said Torbert.

“One of our recent TSP Boot Camp graduates will serve as the lead engineer at this site – it’s a testament to the success of our training program. In just a few months, we can hire a new employee, teach him a valuable skillset, and give him an opportunity to lead a new support contract for TSP. I couldn’t be more proud of my team,“ said Russ Qualls, director of operations, shared solutions, TSP.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 550 employees, and its service area includes more than 30 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit https://mytsp.net.

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