Building Relationships and Keeping Costs Competitive Helps TSP Grow with its Customers

(DALLAS) May 26, 2016 TSP (Technology Service Professionals), a privately held IT services company, announces new and expanded contracts with five different customers.

TSP started doing business with one of North America’s largest manufacturers of transportation, construction and industrial products in October of 2015. An introduction by a former C-level executive from one of TSP’s largest customers is responsible for the initial interaction. In seven short months, TSP’s superior people and services has allowed that contract and initial introduction to expand to eight employees providing helpdesk, desktop and server support. This is a true testament to the value and importance of relationships that TSP strives for with all customers.

For just under two years, TSP has been providing helpdesk support to the leading North American producer of unbleached kraft paper and corrugated packaging products. With this round of announcements, TSP is pleased to report the initial one-person contract has been expanded to another full-time representative providing helpdesk support.

In addition, TSP also recently secured desktop and server support contracts at two other manufacturing companies and expanded its contract with a worldwide leader in electronic medical modules and microchip interconnection technologies. In the expanded contract, TSP is bringing regular IT support and will provide ongoing desktop and server support onsite. The company had previously engaged TSP for support on projects.

“From the very start of TSP, we have strategically looked at our existing people first to fill the needs of new contracts, which allows us to control costs and remain competitive. This philosophy started with our first customer (a global semiconductor design & manufacturing company). At that customer location alone in just over 13 years, we’ve grown from one person delivering printer support to having nearly 200 TSP employees providing support at their locations in the United States and Canada,” said Rick Skaggs, co-founder and president of emerging business, mergers and acquisitions at TSP. “We are thrilled to enjoy such strong and long-term relationships with our valued customers, and welcome new customers including Amchell, Turnamatic, VLSIP and Trinity Industries.”

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit https://mytsp.net.

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What You Need to Know about Windows 10

By Chris Kidd, Sr. Remote Desktop Specialist, Enterprise Solutions, TSP

Windows 10 was just released to consumers last summer, and this year the update is rolling out to enterprise environments from admins to desktops. Upgrades can be great, but they also come with an inevitable learning curve, and as some features are added, others have to be readapted. Here’s a breakdown of some of the best Windows 10 tips and features and some starter tricks on how to make them work for you.

Goodbye Internet Explorer, hello Microsoft Edge.
Internet Explorer takes a lot of us back to simpler times, but Microsoft decided Windows 10 signaled the moment to finally move on once and for all. The new Microsoft Edge isn’t just another version of Internet Explorer, but a browser all its own with a goal to simplify the web experience and added functionality. Microsoft Edge comes with a streamlined, easy to use interface that emphasizes web content, making the browser experience accessible to everyone, from first-time novices to the most experienced tech. Extra bonuses such as Reading View and Web Note can also be productivity boosters in enterprise environments, and with the added integration of Cortana (see more about this feature below), it looks to make web browsing a more productive, less time consuming experience. (Look for more tips, tricks, and best practices for on Microsoft Edge in later blog posts.)

The start menu is back.
When Windows 8 released, Microsoft removed the traditional start menu, opting instead for a start screen. This caused an uproar from unhappy PC users everywhere, leading Microsoft to reintroduce the start menu in Windows 10. The good news is that whether you are a fan of the start menu or the start screen, Windows 10 is a win. A few personalization adjustments in settings allow the user to customize which option they use, plus resize the start menu if its too small to hold all the titles they want to see, choose menu colors, and select exactly what they see in start.

Cortana is built in.
Cortana, Microsoft’s new personal voice assistant, is a key part of the Windows 10 environment. This makes it easier to search the web for quick answers via traditional methods, such as typing and now voice. Users can perform basic search functions, as well as add calendar events, set reminders, and create cards that post information on stock updates and news headlines. Bottom line, the Windows 10 operating system is more dynamic and robust, with a lot more room for customization thanks to new bells and whistles.

Remove almost any app from the start menu.
If you didn’t want to see an app listed on the start menu in previous Windows versions, you were basically out of luck. Now, Windows 10 lets you get rid of any apps you don’t want to see with a quick right click and uninstall. It’s also easy to search a complete list of apps and features in the start menu to get a full view of every application you have installed.

Look in the Mirror: Here’s How to Audit Your Employer Brand

FirmPlayWhen reviewing a company’s employer brand, we also place a lot of weight on their social media properties. Like your careers page, it’s a medium that gives you a lot of creative freedom when promoting content. But unlike your careers page, social media is a great way to reach passive talent, especially if you’re leveraging your employees to amplify your social media content. You should take social very seriously – and if you’re a B2B company, it should be a top priority.

I Have a Social Media Account…Now What?

So you were told, “you need to be on social media!” and like a good soldier you signed up. You were smart, and heeded advice to start small and grow your social media presence gradually.

Now what?

We are most certainly living in a digital world and social media dominates that world. According to a LinkedIn article by Jeff Bullas, of the 7.2 billion people living on this planet:

  • 3.0 billion people are active internet users
  • 2.1 billion people have social media accounts
  • 1.7 billion people have active social media accounts

 

Resistance to social media is futile.
With these huge numbers, your potential reach and impact from utilizing social media is unfathomably (and equally) large. But just having an account in this noisy digital landscape is not enough for you to be noticed. In order to see real impact with social media, you need to own your personal brand, insert yourself into the conversations, and post content regularly.

Say Cheese!
When you signed up for your social media account, you probably went through a setup wizard that allowed you to upload a profile picture and create a biography. WHAT?!?!?! You skipped that step?

Do yourself a favor and get a profile picture (actually a photo of yourself) uploaded ASAP. I know I like to see who I am engaging with online. Having a profile picture lessens the digital obscurity. Your photo doesn’t need to be a professional headshot, but make sure it’s clear quality and appropriate for public consumption. Bonus points if it shows your personality somehow.

Your biography is another integral piece of your social media strategy and often one of the first places many people will look. Just like people judge books by their covers, people judge social media profiles on that first touchpoint with your bio. They will quickly review it and decide whether or not following you is worth their precious time. It won’t matter how great your content is if you don’t have an inviting biography, because no one will see it! Internally, your biography is also a great way to make sure your content remains aligned with your brand and strategy. If you find yourself posting content that doesn’t quite fit, maybe it’s time to edit your biography. It’s not a headstone, you can revise your biography.

It’s not a headstone.
So you have a profile picture and a pithy biography, what about content? For some, this can be the hardest part. What should I post? What time of day should I post? How many times a day/week/month should I post? These are all legitimate questions, and ones that often lead to paralysis for newbie social media users.

If you’re not a great writer or don’t want to generate your own content, have no fear.

Content curation is the process of sorting through the vast amounts of content on the web and presenting it in a meaningful and organized way around a specific theme. The work involves sifting, sorting, arranging, and publishing information. There is real value in this process, because it saves other people (your followers) the hassle of sifting through the information overload themselves.

Subscribe to some reputable blogs, save websites that generate great content to your favorites, and follow other social media accounts that align with your interests. You will soon have loads of quality content to share and curate. Who knows, you might get so inspired by reading and sharing other people’s content you could get the urge to start generating your own.

Another simple trick for great content is to follow what’s happening, even trending, in pop culture. There is a hashtag for just about every event. Insert yourself into those events by utilizing the appropriate hashtag. Just make sure whatever you are posting is relevant, don’t be a HashHole. No one wants to read about your “new book that is available for purchase #SuperBowl.”

Happy National Talk Like a Pirate Day
The other easy content generation idea is to celebrate holidays. And, I’m not talking about just the standard national holidays. I mean celebrate National Waffle Day and National Talk Like a Pirate Day, and definitely don’t forget World Beard Day (a personal favorite). These obscure holidays have a lot of social media activity and they are just plain fun!

Most importantly, have fun. Social media isn’t brain surgery. If you post content that gets suboptimal engagement, you will live, I promise! Too often newbie social media users get too caught up in what to do or what not to do, and end up falling off the social media bandwagon. Avoid analysis paralysis by keeping it fun and doing what feels right for you and your brand.

TSP (Technology Service Professionals) named to the 2015 Middle Market 50

4_DBJFor the second year in a row, the Dallas Business Journal has set out to find the fastest-growing middle market companies in North Texas. Known as the Middle Market 50, this popular List includes public and private companies with annual revenue between $25 million and $750 million and is ranked on a weighted growth index from 2013 to 2015.

TSP Expands Footprint in North America with Four New Customers and Expansion of Five Existing Contracts

(DALLAS) May 12, 2016 TSP (Technology Service Professionals), a privately held IT services company, has secured four new customer contracts and has expanded its scope with five existing customers, contributing to the growth of TSP’s geographic footprint in North America.

TSP’s Industrial Automation Solutions focuses on Quality Control Systems (QCS) where engineers maintain and optimize the systems that control the process in production entities, such as paper mills and rubber manufacturers. TSP’s field engineers monitor the equipment and manage the QCS environment, ensuring top-quality production, increasing productivity and profitability, and ultimately ensuring customer production specifications are adhered to.

“Our customers appreciate that we don’t come in with an agenda or rules around the specific equipment that we can service – unlike most original equipment manufacturers, who often handle service. Companies bring us on board because we are capable, flexible and vendor agnostic” said Bill Weiss, director of sales operations for Industrial Automation Solutions at TSP. “Positive word of mouth and two key acquisitions in the industrial automation service industry have really helped us expand our customer base.”

New IAS Customer Contracts Include:

  • Two full-time field engineers in Riegelwood, NC
  • One full-time field engineer in Coosa Pines, AL
  • One full-time field engineer in St. Helens, OR
  • One full-time field engineer in Port Angeles, WA

 

Expanded Scope with Existing IAS Customers Include:

  • Second full-time field engineer (increasing from one full-time) with expanded scope of services in Danville, VA
  • Additional time added to existing contract in Delaware Water Gap, PA
  • Entry-level position added to current team of three field engineers in Mosinee, WI
  • One field engineer added to current team of two and scope of services expanded in Georgetown, SC
  • Contract increased from part-time to full-time with an expanded scope of services in Fitchburg, MA

 

“Over the last year, we have put a concerted effort into expanding our Industrial Automation Solutions service business. These new and expanded IAS contracts are proof that our emphasis on this side of the business has led to growth.” said Frank Gonzalez, co-founder and CEO, TSP. “We appreciate customers like Nippon, Goodyear, and WestRock, who value our services and choose to grow with us as we grow.”

TSP’s further involvement in Industrial Automation Solutions this year will include attendance to TAPPI’s upcoming PaperCon May 15-18 in Cincinnati, Ohio at the Duke Energy Center. At PaperCon, TSP will be showcasing their service capabilities. Many of their industrial automation customers will also be there, along with a number of other industrial automation companies and service providers. TSP representatives will be available at booth #642 to speak with prospective customers and members of the media.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit https://mytsp.net.

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Why You Should Share Ideas at Work

TSP was founded on a strong but simple notion: Believe in your ideas. However, belief alone isn’t enough; for an idea to actually accomplish something, it has to be shared. We encourage every employee to share ideas when they find a better way, and that culture has kept TSP on top since its inception.

Sharing an idea opens you to wider possibilities.
No matter how great an idea is, there is always room for improvement. When you share an idea, you open it to outside input, and that can take the plan to a whole new level. Outside opinions widen your perspective, which helps you develop an idea even more.

Sharing ideas deepens your own knowledge.
No matter how well you think you understand your idea, nothing will challenge that knowledge quite like sharing your thoughts with someone else. You suddenly find yourself anticipating questions, coming up with workarounds for potential challenges and pitfalls, and researching the topic to new depths. Having an idea is one thing, but if you really want to let it develop fully, share it. Telling others your idea will present a new series of challenges that will make your idea stronger—and that much closer to becoming a reality.

Sharing adds another layer of authority to your work.
Leaders in their fields are usually also innovators, people who see possibilities and turn them into reality. Being more vocal about your ideas proves you have something special to offer and have unique value. Sharing ideas shows you not only think creatively, but are ready to serve the team.

Sharing ideas inspires others.
Saying your company has a certain type of culture is one thing, but that culture isn’t a reality unless people actually contribute to it. TSP believes in big ideas and small ones, which is why we are ready to listen when someone has something to say. Sharing your own ideas inspires others to do the same, which builds a more positive and collaborate environment for everyone.

Sharing ideas is the first step to making them a reality.
If you have a million great ideas but never share a single one, then those ideas aren’t worth much because they can never become a reality. An idea might be brilliant, but if it never sees the light of day, it can’t change anything because it isn’t real yet. Sharing ideas opens the door between your mind and the world, and it’s the first step to making them something that others can see and benefit from.

TSP Sponsors Fourth-Annual Leighton’s Ride, a Charity Motorcycle Ride on May 14 Benefitting Leighton’s Gift

(DALLAS) May 5, 2016 TSP (Technology Service Professionals), a privately held IT services company, announced it will be the platinum sponsor of the fourth-annual Leighton’s Ride for the second year in a row.

The fundraising motorcycle ride will occur on May 14, starting at Old Celina Park and finishing at Celina Town Square, where an open to the public celebration will take place. The annual fundraising event will benefit Leighton’s Gift, a 501(c)(3) nonprofit founded in 2013 with a mission to turn a tragedy into something positive. The foundation’s current project is dedicated to installing Angel Eye Camera Systems into the NICU at Texas Health Plano – helping parents with infants at the NICU to see their babies at any time from their computer, smart phone, tablet or other web-enabled device.

Leighton’s Gift was co-founded in 2013 by Chris Skaggs, TSP’s senior director of talent and brand management, and his wife Amy Skaggs, after their experience in the NICU with their son Jaxon, and late daughter, Leighton.

“Leighton’s Ride is a wonderful charity event that supports a cause close to our hearts,” said Frank Gonzalez, co-founder and CEO, TSP. “We love giving back to the community in various ways, and Leighton’s Ride is one of our favorite events to participate in, since it directly supports a cause that’s very important to one of our own #TSProckstars, Chris, and his wife Amy.”

Leighton’s Ride is the main source of fundraising for the nonprofit each year. Login services and webcam use are offered free of charge to parents with infants in the NICU at Texas Health Presbyterian Hospital – Plano, the first hospital in Collin County with NICU webcams. The webcams also allow parents to speak to their child, facilitating the bonding experience when parents can’t physically be at their bedside.

This year, the organization is reaching out to people who might not own or ride a motorcycle by having a formal after-party with live music featuring Karli Chayne, and food available from In-N-Out Burger. A raffle with prizes will take place to finish the event. The fourth annual charity ride will be the biggest and best yet.

“We’re so grateful to TSP for their continued support of our organization,” said Chris Skaggs. “To date, we have provided NICU webcams for more than half of Texas Health Plano’s 45 beds. It means so much that TSP continues to rally together as a family to support our cause, and prove that our company’s vision of investing time and money into the communities where we live, work and play is more than just words.”

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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About Leighton’s Gift
Leighton’s Gift is 501(c)(3) public charity founded in 2013 by Chris and Amy Skaggs with a mission to turn a tragedy into something positive. After the premature birth and subsequent neonatal intensive care (NICU) admission of both Jaxon and Leighton, they were inspired to give back. Jaxon came home from the NICU after 74 long days; however, Leighton earned her angel wings three short weeks after birth due to a Late-Onset Group B Strep infection. It was the couple’s desire to create a lasting legacy for Leighton that was the main driving force behind the creation of the foundation. To learn more, visit http://leightonsgift.com/

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EY announces TSP co-founders as finalists for EY Entrepreneur Of The Year® 2016 in the Southwest Region

LOGO_EYEY today announced the finalists for the EY Entrepreneur Of The Year® 2016 in the Southwest program. The awards program recognizes entrepreneurs who demonstrate excellence and extraordinary success in areas such as innovation, financial performance and personal commitment to their businesses and communities. These business leaders were selected from nearly 100 nominations by a panel of independent judges.

Employee of the Quarter, Q1 – Jaime Johnson & Tiffany Thomas

Jaime Johnson and Tiffany Thomas will share the spotlight as Employees of the Quarter for Q1-2016!

Jaime has been with TSP since August 16th, 2012, most recently as Senior Generalist, Talent Management, reporting to Kristi Suddock.

Jaime is a key player on the Talent Management team.  Rarely do we pull back the curtains to take a look at this group, but TSP Talent Management is unique in that we do not have specialists who focus on one area of HR but instead utilize a lean team of generalists who are experts in all functions. With the departure of a team member in February, Jaime welcomed the challenge to absorb duties which included our US payroll.  She doesn’t hesitate to remind us of the Human side of HR.  Our People truly are Jaime’s priority.

Comments about Jaime include…

“I am so proud of Jaime.  She stepped up as a leader, learning a significant amount of new processes in a short time.  Her first time processing payroll, along with Tiffany, resulted in a March 4th payday without issues.”

“In addition, Jaime took time for status updates, to reassure me that she could handle the extra workload and that she wanted it.”

Tiffany has been with TSP since March 27, 2014, most recently as Generalist, Talent Management, also reporting to Kristi Suddock.

Tiffany has proven time and time again that she’s a #TSProckstar.  Tiffany faces challenges head on.  If she doesn’t know the answer, she knows how to find it and will do so quickly.  With our rapid growth, TSP keeps the challenges coming and Tiffany knocks them out of the park.  TSP family members who have joined us in the last 2 years will identify Tiffany as their first contact with the company.

Comments about Tiffany include…

“I am very proud of Tiffany.  She brings a renewed energy to the team and recently stepped up to learn a significant amount of new processes in a short time.  Tiffany spent hours documenting and updating the HR process manual, a lifeline to our daily processes should anyone need to unexpectedly back us up.”

“When it came time for Jaime to process the March 4th payroll, Tiffany was right by her side, providing guidance from the process notes.”

Both will receive a $250.00 award along with a certificate and they will be recognized on digital signage in the TSP Corporate Office.  Congratulations Jaime and Tiffany!