Employee of the Quarter, Q4 – Dave Stafford

Dave Stafford is the Employee of the Quarter for Q4-2015!  Dave has been with TSP since December 31st, 2010, most recently as an Operations Coordinator in IAS, reporting to Elwyn Green.

Dave has been a key player in the success of one of TSP’s clients. Because of Dave’s reputation, this client opened their doors to TSP at three additional plants, making them one of TSP’s largest customers! Dave has expanded his value beyond quality control systems and his facility relies heavily on his expertise in these areas.

Comments about Dave’s service include…

“I want to extend our appreciation to TSP regarding the support with our equipment repair that failed the weekend of 11/21/2015, Dave is a very valuable asset and a great team member helping us with this repair.  Without his support, our job could not be done in the time frame we accomplished.”

And…

“Dave and I work so well together that I sometimes forget he still works for someone else. This is a huge benefit because Dave has many years of valuable experience and knowledge. Again, we value the TSP team greatly.”

Dave will receive a $250.00 award along with a certificate and he will be recognized on digital signage in the TSP Corporate Office.  Congratulations Dave!

Anita Anderson to Join TSP’s Emerging Business Team to Help Grow its Existing Consulting Services Practice

(DALLAS) January 26, 2016 – TSP (Technology Service Professionals), a privately held IT services company, announces its hire of Anita Anderson as a business development manager to oversee and grow TSP’s consulting services. Anderson will join TSP’s emerging business team, focusing on consulting opportunities to TSP’s three types of solutions: enterprise solutions, shared solutions and industrial automation solutions.

Anderson comes to TSP from Anita Anderson & Associates, a Dallas-based company that specializes in recruiting IT professionals, placing them in both temporary contract and permanent positions with their clients. Anderson founded the company in 1996 and most recently has been serving as vice president of business development.

Anderson’s 18+ years of experience identifying information technology consulting opportunities has provided her with trusted relationships with top IT talent and executives in the Dallas-Fort Worth area. TSP plans to leverage Anita’s deep experience, thorough knowledge, and valuable relationships to expand upon TSP’s existing consulting services practice.

“Anita is a solid addition to our emerging business team and will help us identify the right opportunities to grow our ever-expanding consulting services. Selecting the correct people for the appropriate roles, people who fit our culture and share our commitment to customer service, has always been of utmost importance to us,” said Rick Skaggs, president, TSP. “Anita’s long-standing knowledge of the IT industry makes her the perfect fit to help us provide our clients with top IT talent, and I’m thrilled to officially welcome her on board.”

TSP’s expert consulting services team offers clients talented people who seamlessly integrate into the client’s organization, handling everyday operational or administrative needs, so they can focus on their core business. TSP forms trusted partnerships with its clients and provides excellent career and mutually beneficial opportunities. TSP’s flexible consulting service model adapts to clients’ needs, whether it be contract, permanent placement, or contract-to-hire.

“I look forward to helping TSP expand their employee base of talented IT professionals and grow its consulting services offering,” said Anderson, who will join the TSP team, effective immediately.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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The Best Way to Gut Check Your Company Culture = An Employee Referral Program

An employee referral program may be the single best indicator of a successful, thriving, and envious company culture. If employees want their friends to work at your company, KUDOS, you’re doing something right! Your company should take it as a huge compliment if your people are referring their friends. Not only should you take it as a compliment, you should encourage it.

According to our good friend Merriam-Webster, the simple definition of a friend is a person who you like and enjoy being with; a person who helps or supports someone or something (such as a cause or a charity).

I’d be highly suspicious of anyone who I called a friend recommending I come work at their horrendous company and be subjected to the terrible environment and culture. It just doesn’t happen: friends don’t let friends work at bad companies. That should be a bumper sticker or something!

I’ll readily admit, we were skeptical of implementing an employee referral program at TSP. Would we get hundreds of unqualified resumes? Would employees be upset if we didn’t interview/select their referral? Would turnover increase and cliques form? If you dangle the almighty dollar in front of someone, would integrity be thrown out the window and referrals get submitted just to earn a buck? The list could go on and on.

Even with all the unknowns, there are many advantages to implementing a robust employee referral program. For one, referred employees are already somewhat connected. They aren’t walking into a completely strange environment. Sure, the referring employee gets some money in their pocket, but they get something much more than that. They get to say, “I got my buddy a job!” and “I helped our company fill a position!” That kind of satisfaction is priceless.

The other thing we found out is when an employee refers their friend, they are putting their neck on the line too. They are vouching for their friend saying, “I trust this person and you should too.” We’ve found employees take that aspect very seriously. Good employees don’t let bad employees work at good companies!

Liz Ryan, a contributor at Forbes, said it best, “Employee referral is the best recruiting channel I know. It is certainly not the only one, but it’s the only one that reinforces and celebrates your employees in a tangible way for contributing to your company’s success.”

Since we started the program just under two years ago, 144 candidates have been referred by our employees. Of those 144, we’ve hired 43 employees and to date paid out $14,750 to our referring employees. While we’ve seen some great initial success, and for that we are proud, there is definitely more work to be done. Many of our employees are remote and with one physical office location, communicating open positions to employees scattered across the country can be challenging.

Bottom line, we love to pay employees for a job well done, whether it be through our Caught In The Act recognition program or through employee referral bonuses. We are glad we implemented an employee referral program and look forward to it growing in referrals AND payouts in 2016 and beyond.

Do you know someone?…We’re hiring!

Technology Service Professionals Offering Ramsey Solution’s SmartDollar to Employees

Media Contact:SmartDollar
Jamie Ellis
SmartDollar
Jamie.ellis@daveramsey.com
888.227.3223 X5572

(NASHVILLE, Tenn.) January 19, 2016 — TSP (Technology Service Professionals), a privately held IT services company, is now providing Ramsey Solution’s SmartDollar to its team of more than 600 employees. SmartDollar is the premier curriculum for teaching financial literacy in a corporate setting.

“As a company we recognize the importance of being fiscally responsible, and as CFO I’m personally passionate about financial literacy. We’re very excited to offer Ramsey Solutions’ SmartDollar program to our employees as a benefit. We hope that it will provide them with the right financial tools they need in order to pay down debt, save and prepare for their futures,” said Keith McElwain, TSP senior vice president and chief financial officer. “TSP is all about work-life balance and wellbeing for employees, and this is yet another way we are carrying out these principles.”

Created by financial expert Dave Ramsey, SmartDollar is a financial wellness tool that educates, inspires, and empowers employees to proactively take control of their money and get on track for retirement.  The mission of SmartDollar is to help participants change their behavior towards money and in turn, use their largest wealth-building tool, their income, to save and invest instead of paying consumer debt.

SmartDollar is offered as both an online and mobile-friendly program and is available to companies and plan advisors. For more information on SmartDollar, go to www.SmartDollar.com.

About Ramsey Solutions
Ramsey Solutions empowers people from all walks of life to win at life and money by helping them regain control of their finances, build wealth, grow leadership skills and enhance their lives through personal development. The company offers messages of hope through a variety of mediums including live events, publishing, digital products and syndicated content. The company was started by CEO Dave Ramsey, America’s trusted voice on money and business. Ramsey has authored five New York Times best-selling books, and is the host of the nationally-syndicated The Dave Ramsey Show, which is heard by more than 11 million listeners each week on more than 550 radio stations and digital outlets. Ramsey Solutions employs more than 500 team members and has been voted among Nashville’s best places to work eight times. For more information on Dave Ramsey and Ramsey Solutions, go to daveramsey.com or follow @DaveRamsey on Twitter.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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TSP: A Startup Story 13 Years Later

launchdfw_logoGonzalez and Skaggs met 25 years ago when they worked at Honeywell International together. Coining themselves “accidental entrepreneurs,” Gonzalez and Skaggs created TSP when their department unexpectedly closed 13 years ago and their venture has flourished ever since.

TSP’s Top Tech Tips for Smartphones

Smartphones have only been around for a few years, but most people are already hooked on them. However, owning something doesn’t make you an expert. Smartphones are incredible tools, but a tool’s capability is only as strong as your knowledge of how to use it.

TSP exists to make our customers’ lives easier when it comes to all things tech, so this week we’re sharing some of our favorite smartphone tricks and secrets that will make your smartphone time a lot more productive and fun.

Skip other people’s instructions on how to leave a message.
When we call someone and get their voice mail, most of us don’t need instructions on how to “leave a message after the tone,” but lots of people still leave detailed directions on their voice mail recording. To bypass unnecessarily long messages, use your carrier’s interrupt key and skip straight to the beep. Verizon’s skip key is *, AT&T and T-Mobile use #, and Sprint uses 1. Learning the keystrokes for each person you’re calling may not be a time saver, but if you have to chronically sit through the same long message prompt, it might be worth the effort.

Enlarge tiny type on your iPhone.
If text on your iPhone screen is too small, you can enlarge the image by double tapping the screen with three fingers. From there, it’s easy to pan around by dragging three fingers around the screen. To exit zoom mode, double tap with three fingers again. (Note: You may need to turn this feature on in Settings, General, and Accessibility.)

Redial faster.
If you need to reach someone again, don’t worry about scrolling through your phone book or the list of recent calls. To redial the number you dialed most recently, just hit the call button again to bring up the number. Press the call button once more to actually activate the call.

Save time on punctuation.
There’s no need to skip periods at the end of sentences to save time. Instead of swapping screens to find the period, press the spacebar twice, which automatically adds a period, skips a space, and capitalizes the next letter.

Take cool photos while in transit.
If you’re a passenger on a bus, train, or airplane, you can take some stellar shots using your smartphone camera. Turn on the panoramic photo setting and hold your phone still against the window or windowsill before starting the exposure. You’ll get one long, nice shot of whatever passes by.

Turn off auto-correct.
Auto-correct was made to help us, but sometimes it makes things worse. If you’re tired of your phone retyping what you definitely meant to type, you can turn off auto-correct in just a few steps. On Android devices, go to Settings, Language & Input, and Android Keyboard, then uncheck spelling correction. On iOS, open Settings, General, and Keyboard, then flip the switch to the off position on Auto-Correction.

TSP Introduces New Senior Leadership Team – Newly Appointed CEO Restructures Organization and Promotes from Within

(DALLAS) January 12, 2016 TSP (Technology Service Professionals), a privately held IT services company, announces that newly appointed CEO Frank Gonzalez has decided to restructure TSP’s organizational structure and internally promote a number of leaders, in order to support TSP’s continued growth.

In addition to his responsibility for the sales and operations of TSP’s three business units (enterprise solutions, shared solutions, and industrial automation solutions), Gonzalez will now also assume leadership of all TSP corporate staff under talent and brand management, IT, finance/accounting, and recruiting sectors.

“TSP grew immensely in 2015. With growth comes change, and I trust that these are the right moves for us to make as an organization to ensure that we can continue to support new business and new #TSProckstars,” said Gonzalez. “I’m very happy to promote our people from within, furthering a number of our employees’ careers. We renamed human resources to talent management, because we truly see our employees as talented people, not resources. Now more than ever before, TSP is a place where our employees can grow rewarding and long-term careers.”

Keith McElwain, who has been with the company since 2003, will step into the role of the company’s first-ever senior vice president and chief financial officer. In his new role, McElwain will be the most senior official focusing on financial strategy, forecasting, compliance, risk management and the general financial wellbeing of TSP.

Chris Skaggs has been promoted to senior director, talent & brand management. Skaggs will continue to be responsible for TSP’s marketing, PR and social strategy but will also assume the responsibility of the company’s talent management function. In addition to handling internal and external communications, Skaggs will also serve as the main interface between TSP and legal counsel.

Ken Smith has been promoted to senior director & controller, responsible for finance and accounting and the accounts receivable and accounts payable functions of the company. Additionally, Smith’s responsibilities will expand to include internal IT.

Kristi Suddock has been promoted to the position of director of talent management, responsible for coordinating the people enterprise functions of TSP in accordance with the mission, vision and core values of the company.

Larry Lozuk has been promoted to the position of director of IT, responsible for the overall planning, organizing and execution of the internal technology functions for TSP. Lozuk will continue to manage the facilities and procurement functions for the company.

TSP’s new internal restructuring and internal promotions are all effective immediately.

About TSP
TSP is a privately held information technology services company founded in 2002 by Rick Skaggs and Frank Gonzalez. The business provides top-tier services in enterprise solutions, shared solutions, and industrial automation. The Certified Minority Owned Business has more than 600 employees, and its service area includes more than 35 U.S. states as well as Canada. The company’s client portfolio includes Texas Instruments, International Paper, Hewlett-Packard, Goodyear, Georgia-Pacific, Dell, Raytheon, 3M, Hitachi, NetApp, Lockheed Martin, IBM, and Neiman Marcus. To learn more, visit http://mytsp.net.

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Complex Processes = Organizational Laziness

TSP’s philosophy of service, and the way we do business, is short and sweet: we like to keep it simple. We try to do things right the first time and always look for new ways to improve the customer experience. When it comes to organizational processes, this means we continually strive to simplify.

So many times, in both huge companies and small ones, processes evolve to the point that they’re inscrutable. It makes sense. As a company evolves, it’s natural for processes to evolve to comply with changing demands. Growth, expanding or contracting divisions, and updated services can all add steps to “the way things are done.” However, if no one takes the time to examine processes regularly for redundancies, red tape, or unnecessary zigs and zags, processes can become complicated and convoluted.

When everyday processes become cumbersome, the result is generally frustrating. New hires struggle to learn illogical systems, time is wasted, and energy is consumed for no good reason.

Building and maintaining simplicity isn’t easy. In fact, the direct opposite is true—when something is at its simple best, a tremendous amount of effort was usually devoted to that single streamlined process or idea. Simple means eliminating waste, getting rid of extras that don’t add to the whole, and making every single component meaningful. When something is simple, everything counts for something, and what’s there was added for a purpose and earns its keep.

Perhaps it’s not entirely fair to say that complex processes are a sign of organizational laziness. They might just be a sign that your organization has grown over time. Getting to the core of what needs to happen—and why—is hard work. Everyone who uses the system has to have a say and participate in cleaning house. It’s a task many people don’t have time to do, don’t feel empowered to start, or both.

Running a business is incredibly complex, and there are a lot of factors to take into account for even the smallest choices. Change can be frightening, and it’s easy to let systems stay as they are even if there might be a better way of doing things. Even if a process is tedious, it can be more tempting to keep the status quo intact than to tempt fate with new ideas.

No matter how simple your processes may be initially, they’re going to develop over time to adapt to customers, growth, and changing technologies. The best thing any business can do is to regularly ask employees for ideas on how processes can improve. Though updating and improving processes will create a learning curve in the short term, in the long term it will make employees and clients happier and lead to a better bottom line through less waste.