By: Jaime Johnson, HR Generalist
Who doesn’t want to be recognized for a job well done? Recognition and appreciation are great motivators for employees, and often regarded as key factors in why employees initially join and end-up staying with a company.
TSP’s Caught In The Act, CITA for short, is an employee recognition program that churns out points to employees many times throughout any given week. Whether it’s positive feedback from a client or a show of gratitude from a manager or peer, the CITA points are generously doled out to our #TSProckstars. And this makes perfect sense considering the program itself started based on direct employee feedback and TSP’s commitment to honor its employee-unified voice.
The process is simple. First, an employee is recognized by a peer, client or management for going above and beyond. Any manager in the company submits the name of the employee and justification for the CITA. Points are then awarded which can be redeemed by logging onto Awardco, an employee recognition software. Employees can cash-in points immediately, or are able to bank their points for larger purchases at a later date.
Awardco offers a simple-to-use, reward system that integrates with Amazon Prime, Walmart.com, sites for hotel bookings, and a storefront to redeem great TSP-branded gear! It’s very important to remember that CITA recipients are also eligible for consideration of the Employee of the Quarter (EOQ) award. The EOQ winner(s) are selected by our executives who meet quarterly to read every CITA submission.
The original goal of the CITA program was to show TSP’s deep appreciation for its workforce, but the benefits of the program have surpassed our expectations. Ron Kilmer, TSP operations coordinator out of Washington with our shared solutions business unit, received a CITA this past July for his outstanding contribution to his team’s success on a project.
“I am an individual contributor but ultimately I am a team player and my team makes me successful. We will succeed or fail as one team,” said Kilmer.
Ron can attest to the fact that the recognition program fosters communication, increases morale and loyalty, and deepens a sense of pride in one’s own work. Add a little retail therapy to the mix, which Ron’s wife appreciates since he cashed in his points for portable ham radio handsets that they use while camping, and you’ve got yourself an amazing recognition system where everyone wins.