Dallas-based IT services provider unveils upcoming changes in order to anticipate, adapt and evolve with the market
(DALLAS) December 14, 2017 – TSP (Technology Service Professionals), a privately held IT services company, recently announced its largest reorganization to date following the celebration of its 15th birthday on Dec. 4. Evolution is nothing new to TSP as the company successfully transitioned from start-up, to small company and now middle-market organization.
The new company structure will integrate existing operational units into one customer success team and combine the company’s sales silos into one unified sales organization. These changes will allow TSP to more effectively utilize best practices and gain efficiencies.
“As we approach 2018, we are excited about the transformations in place for our company,” said Frank Gonzalez, co-founder and CEO of TSP. “It is our experience that evolving along with the industry is essential to better serving clients and we are confident these changes will benefit the company, our talented team of #TSProckstars and ultimately current and future customers.”
An additional layer of leadership has also been created to provide strategic oversight to these newly developed and reorganized teams. TSP will promote three existing directors to vice president positions, joining the company’s CEO, chairman and chief financial officer on the executive team.
Promotions to members of the executive teams are as follows:
Omar Gonzalez, Vice President, Sales
Omar received a Bachelor of Arts in Computer Information Science from St. Edward’s University in 1996. He spent the next six years with Honeywell, before joining TSP in 2003 as one of the original four employees. In this time, Omar has worked as a field service engineer, field service supervisor, field service manager, account executive and director of sales for TSP. In his new role, Omar will provide leadership, direction and strategy to the sales organization. He will oversee the achievement of sales goals and targets, the alignment of the business’ strategy and ensure sustainable revenue growth by constantly maximizing market share.
Chris Skaggs, Vice President, Talent and Brand
Chris graduated from the University of Texas at Austin with a Bachelor’s Degree in Human Ecology and earned his Master’s Certificate in Human Resources Management from Villanova University. He joined the TSP team in May 2006 and after two years as a human resource specialist, he was promoted to the company’s first-ever HR manager which grew into the HR director role. During his tenure, Chris developed this team and managed every aspect of talent management and acquisition. In his new position, Chris will be responsible for conceptualizing, developing and executing a strategy in support of the overall business plan, specifically in the areas of talent management, recruiting, culture and brand.
Kraig Doering, Vice President, Customer Success
Kraig attended the University of North Texas and University of Texas at Dallas majoring in Architecture and Computer Science. Before joining TSP in February 2015, he worked in professional IT positions including senior managing technical architect, director of operations and infrastructure, senior manager of cloud operations and cloud architect for several Dallas area companies. In his new role, Kraig will oversee and develop director-level leaders in IT infrastructure solutions, industrial automation solutions and internal information technology.
Existing members of the executive team are as follows:
Rick Skaggs, Chairman of the Board
Rick co-founded TSP with Frank Gonzalez in December of 2002 and served as CEO for the first 13 years. In January of 2016, Rick moved into the role of president and will now assume the role of Chairman of the Board. In this capacity, he will be responsible for strategic partnerships, mergers and acquisitions. Rick thrives on connecting with people and forming partnerships which will suit him well as he will be the chief evangelist of TSP, exploring new and strategic avenues of growth for the company. Additionally, he will maintain his executive relationships with new and strategic TSP customers.
Keith McElwain, Senior Vice President and Chief Financial Officer
Keith attended Baylor University and earned a Bachelor’s of Business Administration from The University of North Texas. A Certified Public Accountant, Keith held many notable positions prior to TSP, including senior accountant at Ford, Bacon, & Davis; senior consolidations manager and accounting manager at Ericsson; controller at Blackhawk Warehouse and Leasing; controller at Foster Grant; controller at Autotester; controller at Gulf Coast Transport; and controller at IP Communications. As CFO, Keith is responsible for financial planning and analytics, accounting, managing company risk, cash management, banking relationships and taxes.
The new company structure allows TSP to expand, elevate and better serve clients with integrity, while honoring and celebrating employees’ hard work. These promotions and changes will formally take effect on January 1, 2018.
Founded in 2002, TSP is a privately held IT services company. From IT infrastructure to industrial automation and controls, TSP’s product is its people, dedicated #TSProckstars who share the goal of providing an entirely positive, above and beyond service experience. A certified minority-owned business servicing companies throughout the United States and Canada, TSP offers a wide range of customized IT solutions to fit each client’s distinctive business needs, including maintenance, managed, project and consulting services. To learn more, visit https://www.mytsp.net and subscribe to our blog.
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