Solutions

Desktop & Server Support

Gone are the days of the standard-issue, uniform desktops and servers from one manufacturer. A shift in business strategies, as well as a demand by employees, calls for companies to begin utilizing a variety of different products to accommodate individuals users’ preferences and business goals. The traditional desktop environment has matured to include a mix of devices from different manufacturers, and modern data centers include an assortment of various servers in physical, virtual and/or cloud-based locations.

By utilizing TSP’s Desktop and Server Support, you can ensure your people spend less time on routine maintenance, system upgrades and desktop/laptop configurations. Regardless of your server location — physical, virtual and/or cloud-based — TSP has the expertise required to support your unique environment. Additionally, TSP can optimize your use of virtualization technology by engineering, configuring and supporting virtual servers on major platforms, such as VMWare and Hyper-V.

You need an expert partner

You need a partner to ensure your desktops and servers, regardless of manufacturer or location, have the highest levels of maintenance, monitoring and support.

  • Just 38% of regular users keep their systems up-to-date
  • From the time an update is released, it takes 45 days for only half of regular computer users to complete the update
  • 80% of cyberattacks use vulnerabilities for which patches already exist
  • The average customer support ticket resolution time is 82 hours

SERVICE HIGHLIGHTS

In addition to the highlights below, TSP can optimize your use of virtualization technology by engineering, configuring and supporting virtual servers on major platforms, such as VMWare and Hyper-V

  • Troubleshooting and onsite remediation
  • Remote diagnostics and support
  • Warranty and non-warranty maintenance and repair
  • Patch management, software updates and antivirus protection
  • VMWare and Hyper-V engineering and support
  • Hardware and software asset tracking
  • Increased infrastructure security
  • 24/7/365 monitoring

FOCUS ON WHAT MATTERS

Whether you’re looking to augment your existing IT staff or outsource it all, our desktop and server support addresses uptime, security, availability and business continuity. Outsourcing your desktop and server support allows you to focus on the things that matter most to your business.

 

DESKTOP

Keep your desktop environment’s performance and security up-to-date and running efficiently and effectively. We provide support for deployments, routine maintenance, break/fix, security, moves, adds and changes.

SERVER

No matter how large or small you are, servers are a necessity for business processes and continuity. We provide support for routine server maintenance, security protections, monitoring, troubleshooting and break/fix.

One Contract, One Contact

Clients no longer need to manage separate service contracts with different vendors — one for desktop support and one for server support. Our goal is to provide services that are flexible enough to support each customer’s unique environment, and customized solutions to fit organizational needs.

Daily Support & Maintenance

Take the hassle out of the daily support, maintenance and management of your IT environment and leave the troubleshooting and resolutions to the experts.

Equipment Deployment

From imaging to rack and stack, we make sure the deployment process is consistent, hassle-free and an entirely positive service experience for your end-users.

Security Updates & Patching

Staying on top of updates and security patches can be a full-time job — don’t leave your system vulnerable to cyber attacks by missing one of these critical updates.

Moves, Adds, & Changes

Move, add and change (MAC) requests can be fairly simple or highly technical. Allow our professionals to configure systems, relocate equipment and schedule and install hardware and software.

Why TSP

Take the Hassle out of IT Management

Achieve a simplified and integrated system that is managed by us, exclusively for you by standardizing system administration, automating key functions and optimizing your desktops and your servers.

Managed By Us

Exclusively for You

Any managed service provider can utilize the tools we deploy — the difference TSP provides is the experience and know-how behind the tools. When you invest in TSP’s Desktop and Server Support, you’re receiving a dedicated team of tenured IT professionals ready to ensure your IT environment is up-to-date, secure and readily available.