Field Service Delivery
Utilize our geographic reach to achieve best-in-class support while keeping pricing competitive
We are a contracted delivery partner for some of the technology industry’s largest and most well-known OEMs, VARs and distributors. We have grown side-by-side with these technology giants and are ready and willing to invest in the necessary resources to continue to grow.
TSP can provide coverage to any major US city and regional locations that are high installation density areas. We determine the coverage based on the equipment inventory and frequency of engagement required.
The key to the success of our coverage model has been allocating resources based on demand (not just installation base) and direct involvement in scheduling service dispatches. This allows TSP to efficiently utilize our resources to provide best-in-class customer support while keeping pricing competitive.
Custom and Cloud-based Ticketing System
The entire maintenance service experience is centralized in TSP’s cloud-based and custom-designed ticketing system, CSC. Information, tracking and metrics are leveraged and shared with ease.
We practice full transparency which allows you to follow the service process and watch each step from the minute a ticket is opened until the time a ticket is closed. Open API architecture allows TSP’s system to fully integrate with your system to make the entire process customized, streamlined and simplified.