Data Management & Cloud Solutions
We partner with clients using best practices to help create the custom solutions you need so you can focus on your primary business objectives. We employ tenured and experienced professionals as well as home-grown talent to deliver our solutions. Our TSP Boot Camp ensures our people receive the technical and soft skills training needed to be successful in their career. Whether our team member is new to IT or seasoned and experienced, our goal is to exceed your expectations.
Our maintenance solutions help identify, control and reduce computing costs, improve system availability, and increase end user productivity and satisfaction. Creating a custom maintenance service solution that fits your exact needs is our team’s main focus. Working independently and through vital partnerships with original equipment manufacturers (OEM), value added resellers (VAR), vendors, distributors and consulting organizations is the key to our success. Our people closely integrate with your team and act on your behalf to provide value added services with a customer satisfaction level that is equal to or better than OEM delivered services.
- Service level attainment/objective (SLA/SLO) driven contracts
- Dedicated or onsite professionals
- Break/fix hardware services
- Preventive maintenance
- Emergency maintenance
- Guaranteed response time (2 hours, 4 hours and next business day)
- Flexible service windows (5X9, 7X24, etc.)
- 24/7/365 online ticket system with automated dispatch and escalation
- Customer satisfaction surveys
- Quarterly business reviews to review key performance indicators (KPI)
We improve your business agility by providing stakeholders with the competence and character desired in their operations. From implementation and integration to day-to-day administration and management support, we can help optimize your environment by reducing risk, lowering cost, and speeding time-to-business value.
- Installations and implementations
- Administrative and program coordination
- Remediation support
- Warranty support
- OEM maintenance renewal program
We are innovators in resource solutions and specialized staffing needs, matching talented candidates with quality companies. Our flexible model adapts to your consulting service needs whether it be contract, permanent placement, or contract-to-hire. We combine our expert resources and personnel management with your tools, processes, and facilities, all while allowing our clients to focus on what you do best. Our success begins with a quick response to staffing needs, a thorough understanding of the requirements for each position, and a focus on employee retention and customer satisfaction.
- Certified storage engineers
- Certified network engineers
- Resident field engineers
- Backup administrators
- Staff augmentations
- Project managers and coordinators
We are uniquely positioned and able to make investments and develop flexible solutions that help resolve our clients’ specific project needs and requirements. We can provide standard technology solutions as well as highly customized options to meet your business objectives. Our project services vary from fixed firm pricing to customized pricing to hourly basis projects. Regardless of project size, we scope and deliver engagements exceeding your expectations.
- Technical training
- Customized data storage solutions
- Special projects
- Project management
- Remediation support