Phoenix, Arizona - 2024-02-06 Field Engineer

We seek a Field Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.

Location: can reside anywhere west of Texas; 100% national travel – travel out Monday and return by Friday


FIELD ENGINEERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:

  • Install, configure, and support pharmaceutical hardware and software remotely or onsite
  • Communicate with specialists, consultants, project support managers, the account and appropriate personnel about project status, milestones and problems and assist whenever needed to ensure compliance and follow through
  • Assist specialists, consultants, and project support managers with technical support during pre-implementation and installation
  • Troubleshoots hardware, software, and communicates problems with appropriate stakeholders
  • Manages individual schedules to complete all assigned requests
  • Performs required tasks to ensure timely go live and customer satisfaction
  • Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials
  • Assist with obtaining customer acceptance

THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS:

  • Knowledge of general mechanical and electrical devices
  • Experience with basic tools
  • Office Software: Excel, Outlook, Visio, Word
  • Demonstrated strong customer service and excellent verbal and written communication skills
  • Must have the ability to work in the field from a home office or remote location
  • Fluency in managing business travel, expenses, and customer engagements independently
  • Must be able to multi-task multiple requests/projects at any given time
  • Understanding of network standards/protocols
  • Possess the ability to work independently with little direction; must be a motivated self-starter

Basic Qualifications:

  • Associate’s degree or professional certification in either healthcare or information systems/information technology and a minimum of six months I/T related experience
    • In lieu of an associate’s degree, four years of armed services I/T or technical-related experience or high school diploma/GED and one year of demonstrated I/T industry-related work experience
  • Work experience with Windows Operating Systems such as Windows XP, Windows 7, Windows 10, Windows Server 2003/2008/2012/2016

Preferred Qualifications:

  • AS/BS degree in a technical discipline (information technology, computer science, electronics technology, or engineering).
  • Omnicell hardware knowledge

ADDITIONAL INFORMATION ABOUT THIS FIELD ENGINEER ROLE:

  • Candidates must be authorized to work in the United States 
  • Selected candidates must be fully vaccinated against COVID-19 before start 
  • Remote/field-based position
  • 100% travel required
  • View our benefits information: https://marketing.mytsp.net/tsp-benefits
  • Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks
  • Must be willing and able to lift a minimum of 50 pounds with the support of lifting devices
  • Standing/sitting for prolonged periods of time may be required. Position may require a fair degree of physical activity and motion including pushing, pulling, kneeling, stooping, and bending frequently

WE ARE TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.