Dallas, Texas - Added 2019-08-29 Systems Support Analyst

Prepare to be empowered. At TSP, we want to take all the stuff you already have and make it even better. Why? Because our customers can only stay awesome if you’re awesome. From data center services to backup and disaster recovery, we work with our clients to customize solutions tailored for their exact business needs. We pride ourselves on the wide range of personalized solutions we create for our clients, and we want YOU

Location: South Dallas 75210

TO BE A ROCK STAR IN THIS ROLE, KNOCK THESE RESPONSIBILITIES OUT OF THE PARK:

  • Installs, configures, and upgrades approved hardware, software, phones, and peripherals
  • Provides end-user software and hardware troubleshooting and support
  • Troubleshoots data network issues, including issues with wiring, computer or network devices
  • Processes all support interactions within Help Desk ticketing system
  • Documents new procedures and information and updates current documentation
  • Assists in updating IT inventory
  • Researches for hardware and /or software solutions based on current needs and future plans
  • Performs routine maintenance of computers and peripherals
  • Resolves mobile and wireless devices issues
  • Other duties as assigned

THINK YOU CAN HANDLE IT? YOU’LL ALSO NEED TO COME EQUIPPED WITH EXPERIENCE LIKE:

  • High school diploma
  • Professional IT experience preferred
  • Ability to meet deadlines, pay close attention to detail, and work well within a team environment
  • Be able to effectively communicate and be able to interact comfortably with all levels of personnel
  • Must have excellent written and verbal communication skills
  • Knowledge of Microsoft Applications – Windows 7, Windows 10, Microsoft Office
  • Technical Support, DHCP, TCP/IP, DNS, Hardware, Ethernet cabling

We’d love to talk to you about this role. All you need to do now is apply.

#DICE