IT Infrastructure

Our people provide innovative and personalized technology solutions while seamlessly integrating into your team to maximize your IT investment.  We will work with you to create a custom services solution, combining our expert resources and management with your tools, processes and facilities.  We are committed to ensuring that our solutions are a success, and in return, you will achieve the greatest gain on your IT operations investment.  We are the absolute best value to your bottom line.

Maintenance Services

Our service level attainment or objective (SLA/SLO) solutions are designed to maintain a healthy and dependable end user environment. Clients trust us to manage their IT environments because we meet our service levels more than 99% of the time and consistently achieve an exceptional customer satisfaction rating above 98%. We are committed to remain vendor unbiased, which allows us the flexibility to provide service on a variety of equipment – regardless of the original equipment manufacturers (OEM).

  • Warranty, non-warranty maintenance and repair of PC/Mac hardware
  • Unmatched service levels for restoration
  • Guaranteed response time (2 hours, 4 hours and next business day)
  • Flexible service windows (5X9, 7X24, etc.)
  • iOS and OS X troubleshooting
  • Dedicated or onsite professionals
  • Multi-vendor server and printer repairs
  • Operating system patching
  • Security compliance
  • Preventive and emergency maintenance
  • Virus software updates
  • Multiple parts depots with supply chain support and asset tracking
  • Conference room equipment support and maintenance

Managed Services

Our service and delivery model foundation is simple – incorporate best practices, ensure alignment of business objectives, and blend our culture with yours. We accomplish all this while delivering consistent, efficient core technology and front line personalized solutions with genuine people. We value our employees and partnerships, and our commitment to relationships and continuous improvement has been essential to our success.

  • PC/Mac support and deployment services (DSS)
  • Call center/helpdesk/service desk operations
  • Enterprise print management (EPM)
  • Level 1 – Level 3 OS management
  • Critical system, application, and tool monitoring
  • Asset management
  • End-user, server, and mobile hardware support
  • WAN and LAN monitoring
  • Network field services
  • Cable and fiber management

Consulting Services

Our experts provide unmatched delivery for your everyday operational needs with people that seamlessly integrate into your company to work on-site with your team. We form trusted partnerships with our clients and provide excellent career opportunities for our employees, guaranteeing satisfaction for both. A reoccurring comment from our clients is, “You know our business better than we do!” By utilizing our consulting services, you can leave the employee administrative issues to us so you can focus on your business objectives. Our flexible model adapts to your consulting service needs whether it be contract, permanent placement, or contract-to-hire.

  • Apple Authorized Service Provider (ACMT)
  • JAMF Authorized Service Provider (CCT, CCA)
  • Windows/Linux systems administrators
  • PC/Mac support and deployment services (DSS)
  • Database administrators
  • Civil/structural/mechanical/electrical/facility engineers
  • Technical writers and editors
  • Civil/structural/mechanical/electrical/facility designer and drafters
  • SMT/telecom technicians
  • Instrumentation technicians
  • Web developers
  • Project managers and coordinators
  • Business analysts 

Project Services

We are not your ordinary IT services company. In fact, our efforts are repeatedly recognized for excellence by a variety of Fortune 500 companies and prominent industry organizations. Our services vary from a fixed firm price to a custom price, and we can work on an hourly or project basis as well. We provide our clients with estimates, levels of effort (LOE), work orders, and statements of work (SOW) to ensure we work within your budget requirements.

  • Infrastructure projects
  • Installations, Moves, Adds, and Changes (IMAC)
  • Deployment of enterprise management tools for servers and PC/Mac
  • Vacation relief
  • Special projects and emergency support
  • Temporary man power needs