SOLUTIONS

DATA MANAGEMENT & CLOUD SOLUTIONS

Custom IT services delivered using proven best practices to support your customers’ storage environments

TURNING POTENTIAL INTO PROWESS

TSP BOOT CAMP

Many of our new employees go through TSP Boot Camp. These week-long workshops teach theory and technology, focusing on core soft skills that make TSP’s culture and service unique in the technology services industry. In addition to hiring experienced IT professionals, TSP Boot Camp allows us to home-grow our own resources and ensure a solid skillset to enable total success. The classes taught and the field-shadowing apprenticeships help engineers deliver consistent and superior customer service experiences.

Maintenance Services

  • Service level attainment/objective driven contracts
  • Preventive and emergency maintenance
  • Flexible service windows
  • Dedicated or on-site professionals
  • Break/fix hardware services
  • Cloud-based, custom-designed ticketing system
  • Guaranteed response time

FOCUS ON YOUR PRIMARY BUSINESS OBJECTIVES

CUSTOM-TAILORED SOLUTIONS

Our service model is simple – we listen. Instead of approaching customers with a rigid agenda and set service package, TSP custom-tailors solutions to address customers’ IT problems. TSP is agile enough to respond to needs quickly and create specific solutions for specific issues. We partner with clients using best practices to help create the custom solutions you need so you can focus on your primary business objectives.

Managed Services

  • Installations and implementations
  • Warranty support
  • Administrative and program coordination
  • OEM maintenance renewal program
  • Remediation support

ENSURE DATA INTEGRITY, WHILE SIMPLIFYING COMPLEX PROCESSES

DATA MIGRATIONS

As the IT industry is holistically making a shift to decentralized management, the ability to be flexible, reduce operational costs and decrease time-to-market is imperative to stay competitive. TSP’s data migration service and advanced professional service offerings are a commitment to support the IT transformation efforts of current and future clients. The delivery of the data migration service provides clients with best practice tools, methodologies and the planning to ensure data integrity, simplifying what can be a complex process.

Consulting Services

  • Certified storage engineers
  • Project managers and coordinators
  • Certified network engineers
  • Backup administrators
  • Resident field engineers
  • Staff augmentations

TSP ACTS ON YOUR BEHALF

MAINTENANCE RENEWALS

Renewal management is the proverbial hot-potato – does sales or operations own it? TSP’s Maintenance Renewal Program includes a dedicated renewal and audit team following detailed and thorough processes specifically built around each client’s terms. Specialists learn, adapt and integrate into each client’s business, resulting in a comprehensive renewal solution. We strive to understand a client’s solutions and IT environment to assist both the customer and service teams. Simply put – TSP acts on your behalf.

Project Services

  • Technical training
  • Project management
  • Customized data storage solutions
  • Special projects
  • Remediation support

CERTIFICATIONS

PROVEN TRACK RECORD OF EXCELLENCE