Karen McElwain is the co-Employee of the Quarter for Q4-2014. Karen has been with TSP since August 18, 2004 and is a Senior Accounts Payable Specialist at the TSP Corporate Office.
Some comments about Karen’s service include…
“Karen has been an integral and amazing part of the often overlooked and often thankless financial aspect of what TSP does. She has on countless occasions helped my engineers navigate the pitfalls of CONCUR, and working with Enterprise to use the corporate card on file to get billing done correctly. She handles an aspect of the company that is absolutely vital to TSP’s continued success, but is one that many of us take for granted. I cannot state enough what a pleasure it is to know I can rely on her to help my engineers and I when we run into snags due to billing issues.”
Lisa Ragsdale is the co-Employee of the Quarter for Q4-2014. Lisa has been with TSP since September 9, 2013 and is a Mobility Service Agent who works in our Enterprise Solutions business unit which services one of TSP’s largest customers, TI.
Some comments about Lisa’s service include…
“Lisa is a great asset to the team because of her excellent customer service skills, ability to troubleshoot and resolve a wide range of issues; anywhere from password resets to more advanced issues, great attitude, and willingness to help others. She is a great representative of the Central Help Desk and TSP. Her work ethic, skills, knowledge, competency, persistence, willingness to teach and learn continue to raise the bar for everyone working at the Central Help Desk.”
Our customers always leave raving survey responses after working with Lisa on their issue.
- “Lisa gave excellent support. She resolved my problem. She was great in communicating with me. Great service. Very high marks.”
- “Lisa has an excellent customer centric personality and she is super knowledgeable!”
- “Lisa Ragsdale helped me, she was very courteous, very knowledgeable, and she solved my problem in an instant…THANK YOU!!!!!”
- “Fantastic service. Very quick and it worked the first try. This is exactly what everyone wants when they call the help desk. Thank you Lisa.”
Both Karen and Lisa will receive a $250.00 award along with a certificate and they will be recognized on digital signage in the TSP Corporate Office.