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TSP will participate in monthly or quarterly scheduled meetings depending on the customer’s needs. These
meetings are conducted to review the case history, metrics, statistic’s to address any open
issues/concerns, discuss performance improvement/modification processes, and develop a strong teaming
relationship between both organizations.
The Field Service Manager, the Account Executive, and the customer’s designated IT Management will
attend these meetings. These meetings will also be open to end-user participation whenever the
customer’s IT Management feels that there is a need.
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