Our objective is to exceed customer expectations. Our goal is to reduce total support cost. Our commitment is to continuous improvement.
Employee Satisfaction, Customer Satisfaction, and Financial Success comprise TSP's corporate goals - in that order. TSP employees know that these goals are at the forefront of everything we do. The importance we give these goals and the order in which we approach them are tantamount to TSP's success.
TSP does not have a tangible product. Rather, our product is our people and the outstanding customer service they deliver on a daily basis. It is with this in mind that we list Employee Satisfaction as our first goal. If our employees are unsatisfied and don't deliver the best-in-class customer service that our clients are accustomed to, then there is no point in pursuing other corporate goals.
Second only to our employee's satisfaction is our customer satisfaction. Let's face it, without our customers and employees, TSP doesn't exist. The high caliber of TSP service has been consistently recognized by our customers and awarded many accolades. Our clients have come to know that TSP employees don't meet their expectations - we exceed them!
It is TSP's ideology that as long as our employees and customers are satisfied, financial success will follow. Simply put, we should be able to meet our third goal by making sure goals one and two are prioritized first.
Integrity Demonstrate trustworthiness, honesty and uprightness of character. We value people of integrity because we know what to expect from them; we know they will act honorably and that they will do what they think is right. We want people with integrity as our friends, on our teams, as customers, and in our organizations. Respect: Honor the worth and dignity of all people. Those who respect others treat them with fairness and courtesy. Treat others the way you wish to be treated. Work ethic: Take full ownership of work, meet deadlines and objectives of assignments without requiring follow-up, and be willing to do what it takes to get the job done. Be proactive in reporting issues; don't wait until it's too late to get help. When encountering obstacles, be prepared to provide options and recommendations. Help us get better at what we do. Suggest ways for us to improve our processes. Think through your response; evaluate requests and instructions prior to taking action. Attitude: Have a consistently positive attitude; be pleasant to work with. Raise the morale of those around you. Be constructive; suggest solutions rather than complaining. Customer service: Communicate. Be collaborative, friendly, and professional in dealing with customers. Be passionate about providing outstanding customer service; be someone that the customer wants to work with again. Always be constructive and diplomatic in customer communications. Teamwork Have a team-oriented attitude, and actively share knowledge. Seek to help each other out; we succeed as a team or fail as a team. Communicate.